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Shipping & Payment

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Twinology. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Twinology shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Twinology.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Twinology reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Twinology has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.

Payments 

Payments on Twinology can be made through Debit Cards, Credit Cards, Cash Cards, Net Banking
Card Payments and Net Banking
We accept Master, VISA, American Express, Diners and JCB cards.
We also accept Net Banking through banks.
Payments through credit cards are accepted through our secure online payment gateway partners.
In a credit card transaction, you must use a credit card that is preferably in the name of the person placing the order. However, this is not a precondition for placing orders with us. We will not be liable for any card fraud because of the card being used fraudulently. The liability to prevent use of a credit card fraudulently is on you and the onus to 'prove otherwise' exclusively rests on you in event of a probable fraud.
 
Twinology handles and stores all personal information received from you in accordance with the provisions of applicable law. Please refer to our Privacy Policy in this regard.

Cash on Delivery (COD)

The option of COD is not available for delivery right now.

Delivery & Payments Terms

National

The selected Products would be sent to the addressee by a designated Courier, with whom we would be sharing your contact information.   Shipping time for each product is listed on the product page.  Once an order is placed, we hold the order for atleast 24 hours before the same is processed for shipping.
 
Once the goods are dispatched it takes the courier service 3-10 working days to deliver within India.  Delivery to a particular location may be refused in case the courier service does not service the region or the service is refused for whatsoever reason.
Shipping is free for all orders placed . However in case of big items like furniture and trunks , shipping charges will be applicable .
All products shipped by us are fully insured. All items shipped by us within India are inclusive of VAT/Octroi
 
The status of your order status can be tracked by accessing our website and logging on the shipping details.
 
The whole order amount including shipping charges will be refunded, if the order is cancelled within the time mentioned as per the cancellation policy, lost or undelivered to your preferred location.  Shipping charges will not be refunded if you cancel a part of the order.

International

We deliver all around the world, and offer different shipping options as applicable.
Once the goods are dispatched it takes the service 7-20 working days to deliver outside India depending upon the location.
For orders outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer.
Goods to international destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.